1. Introduction and Scope
This policy applies to all users of https://ideeps.ai and any services provided by iDeeps.
Effective Date: August 18, 2025
Privacy Policy
This policy explains how iDeeps (Intelligent Deep Solutions) ("we," "us," "the Company") collects, uses, and protects your personal data when you use our website https://ideeps.ai and our services. We are committed to protecting your privacy and handling your data responsibly.
2. Who We Are (Data Controller)
The entity responsible for your data is IDeeps, based in Amman, Jordan.
Email: support@ideeps.ai
Phone: +962 79 104 6333
3. Categories of Data We Collect
Form data (contact / demo requests), interaction data (calls, chats, transcripts), technical data (IP, cookies, device/browser), and delegated integration data (POS, CRM, booking systems).
4. Legal Basis for Processing
We process your data based on contract performance, consent, legitimate interest, and legal obligation.
5. Purposes of Data Use
To deliver demos, operate AI agents, perform integrations, improve our services, and ensure security.
6. Voice Recordings and Chats
When our voice agent is active, callers are notified that calls may be recorded for quality and training purposes.
7. Cookies
We use essential, functional, analytical, and marketing cookies. You can control them via your browser settings.
8. Processors and Third Parties
We may share minimal data with trusted third parties (hosting, communication providers) under data protection agreements.
9. Cross-Border Data Transfer
Your data may be transferred outside your country with adequate legal safeguards in place.
10. Data Retention Periods
Demo forms: up to 12 months. Recordings and transcripts: 6 to 24 months. System logs: up to 12 months.
11. Your Rights as a Data Subject
You have the right to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent.
12. Data Security
We take reasonable security measures to protect your data, while acknowledging no system is perfectly secure.
13. Children's Privacy
Our services are not directed to children under 13.
14. Changes to This Policy
We may update this policy from time to time and will notify you of material changes.
15. Governing Law and Contact
This policy is governed by the laws of the Hashemite Kingdom of Jordan. For questions, contact us at support@ideeps.ai.